How To Contact SASSA About the R350 Grant?

The SASSA R350 Social Relief of Distress (SRD) grant provides vital temporary financial relief to unemployed South Africans facing economic hardship.

If you need to contact SASSA about your R350 grant application, status, payments or have general queries, there are various channels to reach them directly.

In this guide, we have outlined the main SASSA contact options specifically for the R350 SRD grant program.

SASSA Toll-Free Call Center

The primary method to inquire about the R350 grant is through SASSA’s national call center:

  • Call 0800 60 10 11 toll-free from any phone
  • Select option 1 for grant enquiries and follow the prompts
  • Have your ID number and question ready to provide details swiftly
  • Call center agents can address most R350 grant queries directly
  • If they cannot assist immediately, you will be referred to relevant officials

SASSA Email Address

You can also email SASSA queries and information related to the R350 grant:

  • Email [email protected]
  • Ensure you include your name, ID number and contact number in the email
  • Attach any relevant documents, screenshots or details
  • Emails are logged and routed to the appropriate departments during working hours
  • Urgent issues may be redirected to contact you faster telephonically

SASSA SRD Program Website

The main website for information on the R350 SRD grant is

On this specialized portal you can:

  • Get details on eligibility criteria and application process
  • Check your grant application status
  • View program FAQs
  • Find application forms and required documents
  • Lodge appeals for rejected applications

SASSA Regional Office Visits

You can visit or contact your nearest local SASSA office for in-person assistance:

  • Locate your closest office online or by phoning SASSA
  • Discuss R350 grant issues in-person during operating hours
  • Provide your ID, name, and reference number
  • Get help completing application forms if needed

SRD Grant Appeals Contact

If your inquiry relates specifically to an R350 grant appeal, contact the Appeals Tribunal directly:

Do not contact SASSA for appeals – they refer these to the Tribunal.

WhatsApp and Social Media

While less formal, you can also reach SASSA via:

  • WhatsApp message to 082 046 8553
  • Direct message on their Twitter @officialsassa
  • Comments on their Facebook page

These are monitored during working hours but email or calling is recommended for urgent or in-depth queries.

Tips for Contacting SASSA About the R350 Grant

  • Have your ID number and recent application details on hand to speed assistance.
  • Be patient as call volumes are high – you will be helped.
  • If telephonic queries are unsuccessful, follow up via email or in person at an office.
  • Save reference numbers given for any follow up calls.
  • Take down names of officials assisting you for accountability.

Frequently Asked Questions

Q: What is the email address to contact SASSA about the R350 grant?

The SASSA email address is [email protected]. Be sure to include your ID number.

Q: How do I call the SASSA call center toll-free from my phone?

You can call SASSA toll-free at 0800 60 10 11 from any phone. Then select option 1 for grant enquiries.

Q: Where can I find the application forms for the R350 grant?

Application forms can be downloaded directly from the SASSA SRD program website at

Q: Can I visit my local SASSA office for help with my R350 application?

Yes, you can visit your nearest SASSA office for in-person assistance and queries related to the R350 grant program.

Q: Who do I contact for appeals about the R350 grant?

You should contact the Independent Tribunal for any appeals at 012 312 7727 or [email protected], not SASSA.

If you require any assistance with your R350 SRD grant, promptly contact SASSA through the appropriate channels outlined. Reach out early with any issues to help streamline and expedite solutions.

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