How to Get Your SASSA One-Time PIN (OTP) to Complete Grant Applications?

When applying for social grants from the South African Social Security Agency (SASSA), you will likely need a One-Time PIN (OTP) to verify your identity and complete the application process.

If you’ve lost or never received this important OTP, there are ways to retrieve it from SASSA via WhatsApp, phone, or by visiting an office. This guide explains how to get your SASSA OTP to finalize grant applications.

About SASSA and Social Grants

SASSA is a government agency under South Africa’s Department of Social Development. Their mandate is to provide financial assistance to eligible citizens through social grants.

These tax-funded grants include:

  • Old Age Pension
  • Disability Grant
  • Child Support Grant
  • Foster Child Grant
  • Care Dependency Grant
  • Grant-in-Aid
  • Social Relief of Distress

Millions rely on SASSA’s grants for healthcare, food, education, housing and other essential living needs. To qualify, you must meet certain age, income, residency and disability criteria depending on the grant type.

When You Need a SASSA OTP

During the application process for all SASSA grants, you will reach a stage requiring an OTP to verify and complete the process.

This OTP is usually sent via:

  • SMS
  • Email
  • WhatsApp

You enter the 6-8 digit pin to confirm your identity and finish applying or activating the grant.

Retrieving Your Lost SASSA OTP

If you no longer have access to the OTP sent originally, here is how to get SASSA to resend it:

Via WhatsApp

  • Save 082 046 8553 as a contact on WhatsApp.
  • Message “Hi” to initiate conversation.
  • When prompted, reply with “Help”.
  • Then respond with “4”.
  • Next, reply with “SASSA OTP”.
  • Enter your SASSA reference number when asked.
  • Follow prompts to receive OTP.

By Calling SASSA

  • Call 0800 60 10 11
  • Select language and follow prompts.
  • Choose the OTP retrieval option.
  • Provide your ID number and reference number.
  • Request OTP to be sent to your registered cell phone.

In Person at SASSA Office

  • Visit your nearest SASSA office.
  • Explain to an agent you need your OTP resent.
  • Provide your ID and reference number as identification.
  • Ask them to regenerate and SMS your OTP.

How to Use Your SASSA OTP

Once you’ve received your OTP via your chosen method, you can use it to:

  • Complete new grant applications.
  • Activate approved grants.
  • Change your personal details.
  • Update your payment method.

Follow the instructions in the SMS or WhatsApp message containing your OTP to finalize the process.

Why OTP Verification is Important

Requiring an OTP helps SASSA:

  • Confirm your identity and combat social grant fraud.
  • Securely validate important changes to your grant details.
  • Protect your personal data and application information.
  • Maintain an audit trail of access and changes.

Only provide your OTP where officially requested by SASSA via their official channels.

Submitting Applications Without an OTP

If you are completely unable to retrieve your SASSA OTP through any method, you can still submit grant applications in person at their offices.

Visiting a branch allows agents to manually verify your identity using your:

  • South African ID book.
  • Refugee or asylum document.
  • Birth certificate.

With in-person proof of identification, they can override the OTP requirement and process your application.


SASSA’s OTP verification process helps protect the integrity and security of your information and grants. If you’ve lost your OTP, be sure to use the steps outlined to retrieve it and complete any pending grant applications.

Their contact center, WhatsApp bot, and local offices provide convenient channels to get help when you need it. With your OTP in hand, you can proceed and hopefully get approval for essential social grants you and your family rely on.

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