How to Change Banking Details for SASSA?

Having your latest banking details registered with the South African Social Security Agency (SASSA) is vital to securely receive social grant payments each month.

If your bank account details change for any reason, promptly updating your information with SASSA ensures you continue accessing grant funds without disruptions.

This guide covers step-by-step how to change banking details for various SASSA Change Banking Details through online, telephone, and in-person channels.

SASSA Change Banking Details Using the SASSA Online Portal

The SASSA online portal offers the most convenient way for grant beneficiaries to update their banking details. Follow these simple steps to securely change your account information for prompt and smooth payments.

Access the SASSA Online Portal

First, visit the official SASSA portal at Be sure to access the legitimate website and not a fake phishing site.

Once on the portal, login safely using your unique credentials. Never share your login details with anyone.

Navigate to the Banking Details Section

After logging in, select the “Grant Services” tab at the top of the portal. Then click on the “Change Banking Details” sub-section.

This is where you can change the account information for all your SASSA grants.

Select the Relevant Grant

On the “Change Banking Details” page, you will need to select the specific grant whose bank details need updating.

For example, if you receive both a Child Support Grant and Disability Grant, choose the one you want to change details for.

Enter Your ID Number for Verification

Before inputting new details, you will be prompted to enter your 13-digit South African ID number.

This is an important identity verification step to ensure you are authorized to make changes to the selected grant’s banking information.

Input the New Bank Account Details

Once verified, carefully enter the updated details of the account you want future payments sent to, namely:

  • Full name of the bank/institution
  • Six-digit branch code
  • Account number
  • Type of account (savings, current, etc.)

Double Check All Details

Before submitting the changes, thoroughly double check that every piece of information entered is 100% accurate.

Even small errors can prevent payments or lead to funds being sent to incorrect accounts. Avoid this by carefully verifying everything.

Allow Time for Update to Finalize

Once submitted, give the system 5-7 working days to fully integrate the new details and update your grant’s payment information.

You can log back into the portal later to confirm the details changed successfully.

Following the step-by-step process correctly online prevents the hassle and delays of updating details manually. However, if you encounter any issues, contact SASSA for assistance. Banking Details Using the SASSA Call Center

You can also change banking details telephonically via SASSA’s call center:

  • Phone the toll-free SASSA helpline on 0800 60 10 11.
  • Select the grants option and explain to the agent you want to change your bank details.
  • Provide your name, ID number, grant reference number and contact number for verification.
  • Give your new account details clearly and accurately to the agent for capturing.
  • Note down the ticket reference number provided by the agent.
  • Wait 5 to 7 working days then call back to validate your updated details.

Visiting a SASSA Regional Office

To change banking details in person:

  • Locate your nearest SASSA office and visit during operating hours.
  • Request to change your grant banking details at the customer service desk.
  • Present your South African ID book, passport or asylum document for verification.
  • Provide your accurate new bank account details to the SASSA agent for updating.
  • Confirm the agent has captured the changes correctly before leaving.
  • Return after 5 to 7 working days to validate your details updated successfully.

Considerations When Updating SASSA Change Banking Details Information

  • Always change details well in advance of upcoming grant payment dates to avoid disruptions.
  • Keep your registered mobile number active so SASSA can SMS notifications if needed.
  • If transitioning from Post Office or another bank, do so ahead of time in case of delays.
  • Verify all new details accurately before submission to prevent errors. Incorrect information can lead to grants being paid into the wrong account.
  • Follow up promptly if your banking changes are not reflected in the standard processing timeline.

How to Update Your Banking Details for the SASSA R350 Grant?

Specifically for the SASSA R350 Social Relief of Distress (SRD) grant, here is how to change your banking details:

  • Visit the SRD portal at and login to your account.
  • Navigate to the “Change Banking Details” section.
  • Enter your 13-digit RSA ID number or asylum document number when prompted.
  • Follow the steps to input your new bank details carefully and accurately.
  • Allow 7 to 10 working days for changes to reflect after you submit the updates.
  • Use the SASSA call center at 0800 60 10 11 if you require assistance with the process.

Common Consequences of SASSA Wrong Banking Details

Submitting incorrect bank account details to SASSA can lead to:

  • Delayed grant payments – Funds get held up until details are corrected. This leaves recipients struggling to cover basic needs.
  • Failed transactions – Payments cannot be processed and bounced back. Recipients must then arrange alternate collection.
  • Misdirected payments – Funds go into wrong accounts, usually requiring the unethical cooperation of those recipients to return them.
  • Difficult recovery – Reclaiming misdirected payments involves administrative hassles and lengthy delays before resolution.
  • Potential loss of funds – In worst cases, payments into wrong accounts are not recovered. This causes financial devastation for affected recipients.
  • Payment suspensions – SASSA may halt payments until correct information is provided to prevent further issues. This temporarily cuts off recipients’ income source.
  • Stress and anxiety – The uncertainty, delays, and administrative hassles from incorrect details take a psychological toll on recipients dependent on the grants.

Frequently Asked Questions Regarding Banking Details

Q: How long does it take for SASSA to update bank details?

Allow 5 to 10 working days depending on the grant. Follow up if changes don’t reflect.

Q: Can I update another person’s grant banking details?

No, only the primary grant beneficiary can change details by providing valid identification.

Q: What if I make a mistake entering new details?

Contact SASSA immediately to halt the change. Provide the correct details urgently.

Q: Will changing my bank account affect my grant eligibility?

No, only the account where your approved grant is deposited changes. Your eligibility remains valid.

Q: Can I submit bank detail changes by post or email?

No. SASSA only accepts banking updates through the official online, phone or in-person channels for security reasons.


Ensuring SASSA has your latest bank account details is crucial for convenient and uninterrupted access to social grant funds. Use the step-by-step guidance provided to change your banking information securely online, telephonically or in person

1 thought on “How to Change Banking Details for SASSA?”

  1. Impossible to change old age grant on the system.
    Have tried to change by taking all information to the Pinetown Sassa Dept but again failed. Waited 3 hours before an agent saw me and was told I could only change details from where I originally submitted my application. I no longer have transport to get to Amamzimtoti and now live in Pinetown.
    The agent concerned was very unhelpful.
    Help me please I am 78 years old and although have a computer require help.


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