How to Update Your Contact Details for the SASSA R350 Grant?

Have your personal contact details changed since applying for South Africa’s special COVID-19 Social Relief of Distress (SRD) grant? It’s important to keep your details like phone number and address current with SASSA to ensure you continue receiving your R350 grant without disruption.

This guide explains how to change your contact information for the SRD grant using SASSA’s official platforms. We also provide an overview of SASSA’s role and the different grants administered.

About SASSA Social Grants

SASSA or South African Social Security Agency is a government organization that distributes social grants to citizens in need. They provide monthly financial assistance to vulnerable groups including:

  • Elderly citizens (Old Age Grant)
  • People with disabilities (Disability Grant)
  • Children in poverty (Child Support Grant)
  • Foster parents (Foster Child Grant)

SASSA was established in 2005 under the Department of Social Development to address poverty and inequality by supporting those unable to sufficiently provide for themselves. Millions of South Africans rely on SASSA’s grants.

Need to Update Your SASSA Contact Details?

If your phone number, home address, or email address has changed since applying for or receiving the R350 SRD grant, it’s crucial to update your details with SASSA.

This ensures you continue receiving important:

  • Status update messages via SMS
  • OTP pins to verify your identity
  • Details of grant payments
  • Expiration warnings
  • Renewal reminders

Outdated contact details can interrupt your grant funds or approval.

How to Change Contact Details for R350 Grant

Follow these steps to update your personal information:

Phone Number

  • Call SASSA on 0800 60 10 11
  • Select language then press 1 for “SRD Grant” options
  • Choose the menu option to change your cell phone number
  • Provide your name, ID number, old cell number, and new cell number

Physical Address

Email Address

  • Log into your profile on the SASSA SRD website
  • Under “Change of Details” select Update Email Address
  • Enter new email and OTP sent to your phone

Tips for Updating Your Details

  • Double check all new details are correctly captured.
  • Update your details proactively, don’t wait until there are issues.
  • Confirm the changes were saved by checking your status online.
  • Follow up if any payment disruptions.

Keeping your contact information current with SASSA ensures you stay connected and receive grant funds securely into your account.

Why Your SASSA Contact Details Are Important

Your personal contact information enables SASSA to:

  • Verify your identity and eligibility status
  • Send One-Time Pins (OTPs) to confirm changes
  • Notify you of application outcomes via SMS
  • Deposit grant payments into your bank account
  • Reach you about renewing expiring grants
  • Update you on new policies or procedures

Accurate contact details also help SASSA combat social grant fraud by confirming your identity.

How Grant Payments Are Made

Once approved for an SRD or other SASSA grant, you will receive funds via:

  • A personal bank account you registered with SASSA
  • Your SASSA card which can be used like a debit card
  • CashSend outlets which allow for cash collection
  • Pick n Pay, Boxer, Shoprite etc. retail stores

Always keep your bank details updated if changed to ensure uninterrupted payments.

Types of SASSA Social Grants

Beyond the temporary COVID-19 SRD grant, SASSA provides other recurring grants including:

  • Old Age Grant – For South Africans 60+ unable to support themselves financially.
  • Disability Grant – For those with permanent physical or mental conditions limiting ability to work.
  • Child Support Grant – Paid to primary caregivers of children under 18 in need.
  • Foster Child Grant – Provides funds for foster parents to care for children.
  • Care Dependency Grant – For those caring for severely disabled individuals needing full-time care.

Each grant has eligibility criteria based on age, income, disability status and caregiving responsibilities of applicants.


Keeping your contact details current with SASSA ensures you receive important updates and uninterrupted grant payments. Use the phone, online and in-person channels to update your personal information if changed. Accurate details also help SASSA efficiently deliver services and financial relief to those most in need across South Africa.

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